Terms of Service

These Terms of Service govern your use of VMAI (the 'Service') operated by MetaMind (the 'Company') and establish the rights, obligations, and responsibilities between the Company and users.

This Service is a generative AI service that uses artificial intelligence technology to automatically generate video content. The Service includes free and paid subscription plans, and users may use the Service according to their selected plan.

These Terms are provided in Korean and English. In the event of any discrepancy between the two versions, the Korean version shall prevail.

• Company Name: MetaMind

• Representative: Shin-Young Cho

• Data Protection Officer: Shin-Young Cho

• Business Registration Number: 716-65-00292

• E-commerce Registration Number: 2022-Sejong Areum-0049

• Address: 47 Maeumango, Sejong Special Self-Governing City, Republic of Korea

• Phone: +82-507-1308-4296

• Email: [email protected]

• Website: https://www.vmai.site

1. 'Service' refers to the AI-powered automatic video generation service provided by the Company.

2. 'User' refers to members and non-members who use the Service in accordance with these Terms.

3. 'Member' refers to a person who has registered for the Service and received a user ID.

4. 'AI-generated content' refers to videos, images, and other content created through the Service's artificial intelligence technology.

5. 'Subscription' refers to the right to use paid services for a specified period.

6. 'Credits' refers to virtual units consumed when using certain features within the Service.

7. 'Plan' refers to subscription products with defined service scope and features (Free, Creator, Pro, Team, etc.).

8. 'Legal representative' refers to the parent or guardian of a minor.

1. Registration is available only to persons aged 14 or older.

2. Minors aged 14 or older but under 19 must obtain consent from a legal representative to use paid services. Paid service contracts entered into without legal representative consent may be canceled by the legal representative under Article 5 of the Korean Civil Act.

3. Users must provide accurate information; service access may be restricted if false information is provided.

4. Users are responsible for securely managing their account information.

5. Users must immediately notify the Company if unauthorized use of their account is discovered.

6. One account may only be used by one user. However, Team plan accounts may be shared among the number of users specified in the plan.

1. The Service is divided into free (Free) and paid plans (Creator, Pro, Team, etc.).

2. Features, usage limits, and fees for each plan can be found on the pricing page within the Service.

3. Paid plans are offered on monthly or annual subscription basis.

4. Subscriptions automatically renew at the end of the subscription period unless canceled by the user.

5. The Company will send a renewal reminder email to the user at least 7 days before the subscription renewal date.

6. Upon automatic renewal, the plan fee will be automatically charged to the registered payment method.

7. Users may cancel automatic renewal at any time before the subscription period expires; upon cancellation, the Service may continue to be used until the current subscription period ends.

8. The Company may change plan content, features, and prices with at least 30 days' notice to users via email or in-service notification. Price increases will apply from the next renewal date.

1. Payments for paid services are processed through payment processors designated by the Company (Polar, Stripe, etc.).

2. Available payment methods include credit cards, debit cards, and other methods determined by the Company.

3. The default billing currency is US Dollars (USD); actual charged amounts may vary depending on your card issuer's or financial institution's exchange rate policies.

4. Users are responsible for the accuracy of payment information; the Company is not responsible for service interruptions due to payment failures.

5. Users must immediately update their payment method information if it changes.

1. For new paid subscriptions (monthly or annual), a full refund is available if requested within 14 days from the subscription start date and the Service has not been used at all.

2. In accordance with Article 17 of the Act on Consumer Protection in Electronic Commerce, withdrawal is restricted once digital content provision has commenced (AI video generation, credit usage, etc.). Users are notified of this before payment and are deemed to have consented upon payment.

3. If the Service cannot be used normally due to reasons attributable to the Company, such as service failures, users may receive a proportional refund or service period extension for the affected period.

4. For monthly subscriptions canceled mid-term, no refund is provided for the current billing period. The Service remains accessible until the end of that billing period.

5. For annual subscriptions canceled mid-term, no refund or pro-rata credit is provided for the remaining period. The Service remains accessible until the end of the current annual billing period.

6. Credit packages may be fully refunded within 14 days of purchase if no credits have been used. If credits have been partially used, a pro-rata refund for the unused portion may be requested within 14 days. After 14 days or full consumption of credits, refunds are not available except where required by applicable law. Credits that expire due to passage of time are not eligible for refund.

7. Refunds are processed to the original payment method; processing time may take 3-10 business days depending on the financial institution.

8. To request a refund, please contact [email protected].

9. No refunds are provided if service access is restricted due to Terms violations.

10. If the Service differs from the advertisement or contract, withdrawal is available within 3 months of receiving the Service or within 30 days of discovering or being able to discover such discrepancy.

11. EU/EEA and UK Users: By purchasing credits and consenting to immediate provision of digital content, you acknowledge that you waive your right of withdrawal once the credits are used. These Terms do not limit your statutory rights under applicable law.

1. Credits are consumed when using certain features such as AI image generation and GPU rendering.

2. Paid subscription plans include a monthly credit allowance; unused credits do not roll over to the next month.

3. Additional credits may be purchased separately; purchased credits expire 1 year from purchase date.

4. Credits are consumed in order of earliest expiration date (first-expiring, first-out).

5. Expired credits are automatically forfeited and are not eligible for refund.

6. Credits cannot be converted to cash and cannot be transferred to others.

7. Unused credits are forfeited upon account termination.

8. Credit consumption rates can be found on the pricing page within the Service; the Company may change these rates within reasonable limits with at least 14 days' notice.

1. The following usage limits apply to each plan:

• Monthly video generation count

• Maximum video length

• Maximum resolution

• Number of concurrent jobs

• File upload size

2. Specific limitations can be found on the pricing page within the Service.

3. To exceed usage limits, users must upgrade to a higher plan or wait for the next billing period.

4. The Company may restrict excessive usage to maintain service stability.

1. Intellectual property rights to the Service's software, design, and trademarks belong to the Company.

2. Rights to content uploaded by users (subtitles, scripts, etc.) belong to the users.

3. Third-party media used in the Service (Pixabay, Pexels, etc.) is subject to the license terms of those platforms.

4. Users must not upload or create content that infringes on third-party intellectual property rights.

1. The Service may be used according to methods prescribed by the Company.

2. Users must not engage in the following activities:

• Misappropriation of others' information

• Illegal activities using the Service

• Activities that interfere with normal operation of the Service

• Creation of harmful or illegal content

• Mass requests using automated means

• Reselling the Service or providing it to third parties without authorization

3. The Company may take measures including warnings, usage restrictions, and account suspension upon discovery of violations.

4. No refunds are provided for account suspensions due to violations.

1. Users may request account deletion at any time; upon account deletion, all data will be deleted within 30 days. However, information required to be retained by law will be kept for the applicable period.

2. For accounts that have not used the Service for an extended period (2 years or more), the Company may request additional authentication such as password reset for security purposes.

3. After account deletion, re-registration with the same email is possible, but previous data cannot be recovered.

1. The Company does not guarantee the accuracy, completeness, or legality of AI-generated content.

2. The Company is not liable for damages arising from users' use of AI-generated content. However, this does not apply to damages caused by the Company's intentional misconduct or gross negligence.

3. The Company is not liable for service interruptions due to force majeure such as natural disasters or service failures.

4. The Company does not intervene in and is not liable for disputes between users or between users and third parties.

5. To the extent permitted by applicable law, the Company's maximum liability shall not exceed the service fees paid by the user during the 12 months preceding the date of damage occurrence.

6. The above disclaimers apply to the extent they do not conflict with mandatory provisions of applicable law.

1. The Company may change or terminate all or part of the Service.

2. The Company will notify users of service changes at least 14 days in advance and service termination at least 30 days in advance via email and in-service notification.

3. For free services, the Service may be changed or terminated without separate compensation.

4. If paid services are terminated, users may receive a pro-rata refund calculated on a daily basis for the remaining subscription period.

1. The Company may change these Terms to the extent they do not violate applicable laws.

2. Changes to the Terms will be announced within the Service and via email 7 days before implementation. However, changes unfavorable to users will be announced 30 days in advance.

3. Users who do not agree to the changed Terms may discontinue use of the Service and withdraw their membership before the effective date of the changes. In this case, paid subscription users will receive a pro-rata refund for the remaining period.

4. If users do not express their refusal by the effective date after receiving notice of changes, they are deemed to have consented to the changed Terms.

1. The Company retains user data for the period necessary to provide the Service.

2. Personal information is destroyed within 30 days of membership withdrawal. However, the following records are retained for the periods specified by applicable law:

• Records of contracts or withdrawal of offers: 5 years (E-Commerce Act)

• Records of payment and supply of goods: 5 years (E-Commerce Act)

• Records of consumer complaints or dispute resolution: 3 years (E-Commerce Act)

• Records of advertisements: 6 months (E-Commerce Act)

• Service usage records, access logs: 3 months (Protection of Communications Secrets Act)

3. Content created by users is deleted within 30 days of withdrawal.

1. The Company protects user personal information in accordance with the Personal Information Protection Act and related laws.

2. For detailed information on the collection, use, provision, and destruction of personal information, please refer to the Privacy Policy (https://www.vmai.site/privacy) within the Service.

3. The Company uses cloud services such as Amazon Web Services (AWS) and Google Cloud to provide the Service, and personal information may be transferred overseas in this process. Details can be found in the Privacy Policy.

1. European Union (EU/EEA) Users: The Republic of Korea has received a GDPR adequacy decision from the European Commission (December 2021). Users have the following rights under GDPR:

• Right of access to personal data

• Right to rectification

• Right to erasure (right to be forgotten)

• Right to restriction of processing

• Right to data portability

• Right to object to processing

To exercise these rights, please contact [email protected].

2. California (USA) Users: Under the California Consumer Privacy Act (CCPA/CPRA), you have the following rights:

• Right to know what personal information is collected

• Right to request deletion of personal information

• Right to opt-out of sale of personal information (the Company does not sell personal information)

• Right to limit use of sensitive personal information

• Right to non-discrimination

3. Users in Other Regions: Where mandatory local laws are more favorable to users than these Terms, such laws shall take precedence.

1. This Service may be subject to export-related laws and regulations of the Republic of Korea and the United States.

2. Users confirm that they are not located in a country subject to sanctions by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC) or are not a sanctioned party.

3. Users agree not to use the Service in a manner that violates export control laws and regulations.

1. In the event of a dispute arising from the use of the Service, the Company and the user shall endeavor to resolve the dispute amicably through mutual consultation.

2. If consultation fails, the following dispute resolution organizations may be used:

• Korea Consumer Agency (www.kca.go.kr)

• Contents Dispute Mediation Committee (www.kcdrc.kr)

• EU Users: Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr)

3. If the above procedures fail to resolve the dispute, a lawsuit may be filed in the courts of the Republic of Korea.

4. EU consumers have the right to file lawsuits in their local courts, and this clause does not restrict that right.

1. These Terms shall be interpreted in accordance with the laws of the Republic of Korea.

2. For disputes arising in connection with the use of the Service, the courts of the Republic of Korea having jurisdiction over the Company's location shall have jurisdiction as the court of first instance.

3. For international users, mandatory local laws (particularly consumer protection regulations) may take precedence over these Terms.

For inquiries regarding service use, please contact us at:

• General inquiries: [email protected]

• Billing inquiries: [email protected]

• Privacy inquiries: [email protected]

• Phone: +82-507-1308-4296

• Address: 47 Maeumango, Sejong Special Self-Governing City, Republic of Korea

• Website: https://www.vmai.site